Shipping
We ship nationwide. For multi-site deliveries or bulk PPE programs, we’ll quote the best path.
Where we ship
- U.S. (Lower 48): Standard shipping available.
- AK / HI: Limited items may qualify; rates shown at checkout if available.
- PO Boxes: Some carriers can’t deliver oversized items to PO boxes.
- International: Not standard by default — contact us for a quote.
Carriers
We ship using trusted carriers depending on item size, destination, and speed selection.
- UPS / FedEx for most parcels
- Freight carriers for oversized / palletized shipments
- Split shipments may occur for large orders
Processing Time
Most in-stock items process fast. Lead times vary for specialty PPE and supplier-direct items.
Standard processing
- Typical: 1–3 business days
- Peak periods: processing may extend slightly
- Weekends/holidays: not counted as business days
Backorders & special orders
If an item is backordered or special order, we’ll notify you if the delay is significant. Supplier-direct items can ship separately from warehouse items.
- Split shipments may arrive on different days
- Freight items may require appointment delivery
- Custom / made-to-order items are typically final sale
Tracking
You’ll receive tracking when the carrier scans your package. Freight tracking may be limited until pickup.
How to find it
- Check your order confirmation email for updates
- Tracking is sent when shipped (or when label is created)
- For multiple shipments, you may receive multiple tracking numbers
If tracking hasn’t moved
Carriers sometimes batch scans. If it hasn’t updated after 48 hours (business days), reach out and we’ll help.
Returns
We keep it fair. Return eligible items within the return window, unused, and in original packaging.
Return window
- Standard: 30 days from delivery date
- Unopened / unused: required for most PPE
- Original packaging: required (labels/UPC intact)
Non-returnable items
- Custom / made-to-order products
- Clearance / final sale items
- Items that are used, worn, washed, installed, or missing packaging
- Safety items that cannot be resold due to hygiene/compliance (when applicable)
How to start a return
- Submit: Use our contact form with your order # and reason.
- Approval: We’ll confirm eligibility and send instructions (and an RMA if required).
- Pack: Securely pack items in original packaging (include packing slip if available).
- Ship: Send using the provided instructions. Keep your drop-off receipt.
Refunds
Once your return is received and inspected, we issue the refund to the original payment method.
Refund timing
- Inspection: typically 2–5 business days after delivery
- Refund issued: immediately after approval
- Bank processing: may take 3–10 business days
Fees / deductions
If the return arrives used, damaged, missing packaging, or incomplete, the refund may be reduced or declined. Freight returns and bulk orders may require special handling.
- Original shipping is not refundable (unless required by law or due to our error)
- Freight delivery fees are non-refundable once dispatched
- Bulk/quote orders may have restocking fees (communicated prior to approval)
Damaged or Incorrect Items
If something shows up wrong or damaged, we’ll make it right — fast.
Report timeframe
- Damage: report within 7 days of delivery
- Incorrect item: report within 14 days of delivery
What to send us
- Order # and email used at checkout
- Photos of the item and packaging (including labels)
- Short description of the issue
FAQ
Quick answers to the common stuff.